# Support for App-builders

For any assistance, we offer comprehensive support through <help@toucantoco.com>.

When reaching out to us, kindly provide the following details:

1. A clear description of the issue you are facing.
2. The URL of your project and small-app related to the problem.
3. A step-by-step account of the actions that led to the error.
4. If possible, include screenshots or videos illustrating the issue.

**Business Hours**

Our support operates during the following business hours:

* France: Monday to Friday, 10:00 am to 6:00 pm CET (Central European Time)
* USA: Monday to Friday, 9:00 am to 5:00 pm EST (Eastern Standard Time)

Please note that our support team observes public holidays and will respond promptly during the specified business hours.