# Cross-Site Cookies

Cookies are saved in your browser by Toucan to store securely your authentication state.

For some instances that have specific configuration, Cross-Site Cookies (or third-party cookies) are required for Toucan to work properly, thus they have to be enabled for you to connect.

Some browser do not allow Cross-Site Cookies by default and you might encounter an error message asking you to enable them.

<figure><img src="https://1809014303-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZxYYf1KpgarKMgMsDCrw%2Fuploads%2Fgit-blob-6e71bbce8b38448edf84c656278d90204c2f1772%2Fcross-site-cookies-disabled.png?alt=media" alt=""><figcaption><p>Toucan - blocking third party cookies</p></figcaption></figure>

### How to allow Cross-Site Cookies

These will help you enable them for every website, you can also enable them only for Toucan, to do so look at your browser’s help page.

You may need to restart your browser after the changes.

If your browser is not listed below, please refer to your browser’s help pages

### Google Chrome

#### PC and Mac

* Select the Chrome menu icon
* Select Settings.
* In the “Privacy and security” section, select “Cookies and other site data”.
* Allow cookies

<figure><img src="https://1809014303-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZxYYf1KpgarKMgMsDCrw%2Fuploads%2Fgit-blob-0ba8ccfa44f46015d036bd0d0601155bbf06d066%2Fcross-site-cookies-chrome.png?alt=media" alt=""><figcaption><p>General settings - chrome</p></figcaption></figure>

#### Android

* Open the Chrome app.
* At the top right, tap More More and then Settings.
* Tap Site settings and then Cookies.
* Next to “Cookies,” switch the setting on.
* Check the box next to “Allow third-party cookies.”

### Safari

#### Mac

* Go to the Safari drop-down menu.
* Select Preferences.
* Click Privacy in the top panel.
* Under ‘Block cookies’ select the option ‘Never.’

#### iPhone/iPad

* Open your Settings.
* Scroll down and select Safari.
* Under Privacy & Security, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”.

<figure><img src="https://1809014303-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZxYYf1KpgarKMgMsDCrw%2Fuploads%2Fgit-blob-68e8b7f3ce17fe96ebec99f7a6be564189a95f10%2Fcross-site-cookies-ios.jpg?alt=media" alt=""><figcaption><p>Privacy &#x26; security Safari</p></figcaption></figure>

### Mozilla Firefox

#### PC and Mac

* Go to the Firefox drop-down menu.
* Select Settings.
* Click Privacy & Security
* Select `Standard`

<figure><img src="https://1809014303-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZxYYf1KpgarKMgMsDCrw%2Fuploads%2Fgit-blob-71bf84a1b3a9c902ce893d13e95d8c8ab7221f6c%2Fcross-site-cookies-firefox.png?alt=media" alt=""><figcaption><p>standard - firefox</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-v3.toucantoco.com/additional-ressources/troubleshooting/cross-site-cookies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.